Both Alexander and Carl-Eric can organize collectively and individually, training for improving soft skills of the Compliance Officer, the Compliance Officer and Relationship Manager:
While no one will doubt about the usefulness and necessity of the compliance function, it is in reality often difficult to get compliance-related issues into the limelight and gain acceptance – in particular – the management. It is the compliance professional is not only expected to be substantively well aware of laws and regulations and know what ‘business’ does. He must also pay attention to the various interests can explain the organization and links between business objectives and legal and moral requirements and expectations. Thirdly, he must be able to act as a relationship manager, where he has clearly not only the message across, but the other party must be able to convince them of the usefulness and necessity.
For an experienced compliance officer is probably common practice, for start-compliance officers this is often difficult. We have developed a training compliance officers will give the opportunity to practice situations in which knowledge is created with its own behavioral preferences. Participants in learn to put in the context of relationship certain behavioral preferences. On the basis of compliance casuistry trainers through role playing participants will learn how they are acting and where they can
improve. Attendees will issue an opportunity to interview techniques, presentation skills and provide feedback to exercise practice.
Prior to the course, participants will be sent a questionnaire to the Myers Briggs Type Indicator (MBTI), which you are requested to fill in. The results will be discussed during the meeting. The MBTI instrument will help to better understand yourself and teach your people to understand you better go.
During this training are practiced including presentation skills and communication skills using the following compliance issues:
• image and role of the compliance officer
• Gifts and Entertainment
• Customer Focus Couples
• Compliance Monitoring
• Customer Due Diligence
• Price-sensitive information & Information Barriers
You get after following this course understand:
• presentation and discussion techniques and giving feedback,
• the base of the MBTI (Myers Briggs Type Indicator) theory,
• your own behavior preferences (MBTI)
• the relationship between your behavior preferences and other behavioral preferences (MBTI)
• the use of behavioral preferences in relationship management.
This course is intended for start-Compliance Officers up to two years
experience as a Compliance Officer or up to three years of work experience otherwise.